I understand that during the past week the residents of the Potterne and Easterton area outside Devizes have had repeated power cuts to their electricity supply, which as you will appreciate during the recent cold weather, and with the approach of Christmas has caused some concern for customers in the area. I am also concerned about the impact this has had on the elderly or unwell members of the community and I have asked SSE for an urgent update on the problem and the work taking place to resolve it.
They have this afternoon contacted the Devizes Constituency Office to advise that they have identified the issue to be a faulty insulator in Easterton, which has been repaired today. They are currently carrying out a series of tests on the repair, and will continue to monitor it closely over the coming days.
In future if any resident has a power cut they can now call a Freephone number, 105, to report the power cut, and SSE will investigate the report immediately. They have also advised that they have a database of vulnerable customers in each area, the Priority Service Register. Anyone who fulfils the criteria for the Register can call SSE for extra support during power cuts. SSE will be sending me full details of the Priority Service Register in the coming days, and would be grateful if we could raise awareness of the service to anyone in the local area who you feel could benefit from it.
I will, of course keep you updated with any further communications on this matter and will pass on the information on the Priority Service Register. I do hope that this has not caused too many problems for your local residents.
Claire Perry MP
Member of Parliament for the Devizes Constituency